Account help
Cancellation and refunds.
Terms version: all-access-2026-10-23-v4
Stop future renewal in one step. Open My account and choose Cancel at period end. Your access continues until the paid period ends.
Starting access straight away
All Access starts as soon as payment is verified; a pass bought to extend a current pass starts when the current pass ends. Before Checkout you are asked to confirm that you want access to start at that point and that you acknowledge you lose your 14-day right to cancel the purchase once that access starts. Until then, you can cancel by contacting support@acairnsapps.org for a full refund. You cannot continue to Checkout without confirming. The date and time of your confirmation is recorded with your purchase and shown in your purchase document. If the law nevertheless gives you a right to cancel your purchase (for example because it is treated as a service rather than digital content), you can still exercise it by contacting support@acairnsapps.org within 14 days of purchase, and we will refund the payment less a proportionate amount for the access already supplied. Passes and monthly payments are otherwise not refundable once access has started. Faulty or misdescribed service remains covered by your statutory rights.
Stop a monthly subscription renewing
Sign in at https://plugins.acairnsapps.org/account and use the available cancellation control or Manage billing. Check the resulting cancellation status and paid-through date. Period-end cancellation keeps your access through the paid period, and nothing further is charged. If sign-in or billing management is unavailable, send a clear cancellation statement to support@acairnsapps.org. You do not need to use a particular form or give a reason.
Passes
A pass does not renew, so there is nothing to cancel: access simply ends on the date shown in My account and in your reminder emails. A refunded or successfully disputed pass payment ends that pass's access.
Customers on earlier terms
If you subscribed under earlier terms that offered a first-payment refund, that promise continues to apply to that subscription exactly as you accepted it.
Deleting your account
You can delete your account in My account. Deletion takes effect 24 hours after you confirm, and you can keep your account at any time before then. When it takes effect, any monthly subscription is cancelled immediately rather than at the end of the billing period, any pass ends, and your access ends. Deleting your account does not refund the current billing period or the unused part of a pass. Deletion cannot be undone; to use paid tools again you would need to buy again at the current price.
Optional cancellation notice
You may copy the following into an email. A clear statement in your own words is equally acceptable. Sending a request does not require an account password, token, card number or reason for cancelling.
To: AscaiDevLabs, support@acairnsapps.org
I/we notify you that I/we cancel the contract for the following service:
Service: All Access (or specify another service): ____________________
Order/payment date, if known: _____________________________________
Customer name: ____________________________________________________
Account contact: __________________________________________________
Date of notice: ___________________________________________________
Optional clarification: stop future renewal / exercise statutory cancellation or remedy rights.
Keep a copy of your request and its sending date. Downloading this document or a blank cancellation template does not itself submit a cancellation request.